Payment

Our Society ApS accepts online payments with the following credit cards: Visa, Mastercard, and MobilePay Online.
The payment will be deducted from your account 2-3 business days after the order has been placed, unless otherwise agreed or stated in your order.

Reserved Amount

When using a debit or credit card, the amount will be reserved. This amount remains reserved until 2-3 business days after placing the order. However, the reservation period may vary depending on the product.

Debit Card Authorisation

When using a debit card, you may see a reserved amount on your account, temporarily reducing your available balance.
If you or Our Society ApS cancel the order, we will not be able to withdraw the funds, but the reservation may still be visible on your account for a period of time.
Please note that only your bank (or card issuer) can cancel such a reservation.

Credit Card Authorisation

Funds will be withdrawn from your account once Our Society ApS processes and completes the payment for your order.
The transaction will then be visible in your bank statement.

All prices listed on the website include VAT.
The website uses the following currency for pricing: Euro (EUR).

Our Society ApS uses a secure payment server that encrypts all information via SSL protocol, ensuring your data is protected and cannot be accessed by third parties.
Our Society ApS’ website also employs SSL encryption.

Delivery & Shipping

The delivery time for your order is 1-5 business days, unless otherwise stated in your order confirmation.
Our Society ApS uses various shipping partners, depending on the destination of the order.

Shipping costs are calculated based on the item’s weight.
You can choose to have your order delivered to your home address or the nearest parcel shop.
A Track & Trace number will be provided upon dispatch, allowing you to track your shipment.

Right of Withdrawal

Our Society ApS offers a 14-day full return policy on goods purchased via the website, unless otherwise agreed or stated in your order.
The 14-day period begins on the day you receive the item.
Any return shipping costs must be covered by the customer.

If you wish to withdraw from your purchase, you must notify us no later than 14 days after delivery and return the item within 14 days of informing us.
To exercise your right of withdrawal, please email our customer service at service@oursociety.dk, clearly stating that you wish to cancel your purchase.

Condition of Returned Items (Right of Withdrawal)

You are responsible for the condition of the item and any depreciation in value if the item has been handled beyond what is necessary to determine its nature, characteristics, and functionality.

If the item has been used beyond what is necessary, it will be considered used and may have a reduced value. In such cases, you may only receive a partial refund or no refund at all.
Our Society ApS will assess the item’s condition.

Complaints & Warranty

A 2-year warranty applies to products in accordance with the Danish Sale of Goods Act.
Defects and faults must be reported within a reasonable time after receiving the item.
The right to complain is void if the product has been mishandled or used abnormally.

If you wish to file a complaint, please contact our customer service at service@oursociety.dk.
Returns must be sent to the following address:

Our Society Warehouse
Navervej 6C
DK-7430 Ikast

Please note that we do not accept returns sent via cash-on-delivery (COD).

Customer & Privacy Policy

We do not sell personal information or share your data with third parties.
Your information is only stored in our customer database and may be deleted upon request.

To complete a purchase with Our Society ApS, we require the following information:

• Name
• Address
• Telephone number
• Email address

Personal data is collected solely for the purpose of delivering your order.
Your information is stored for up to five years before being deleted.

The director and employees of Our Society ApS have access to the registered information.
As a registered customer, you have the right to access the data we store about you.
For any enquiries regarding your personal data, please contact us at service@oursociety.dk.

Cookies & Log Statistics

Our website, https://oursociety.dk/, uses cookies to optimise functionality and improve your browsing experience.
You can delete cookies from your computer at any time via your web browser settings.

We use log statistics to collect data such as:

• Number of visitors
• Traffic sources
• Pages visitors leave the website from

These statistics are used exclusively to improve the functionality of Our Society ApS’ website.

Consumer Protection

Read more about your consumer rights when making online payments via PensoPay’s payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Complaints Procedure

If you wish to file a complaint regarding an item purchased from us, please contact our customer service.
You can submit a complaint to the Danish Complaints Board (Nævnenes Hus) via their complaints portal:
https://naevneneshus.dk/

You may also use the European Commission’s Online Dispute Resolution platform:
http://ec-europa.eu/odr

When submitting a complaint, please include our email address: service@oursociety.dk.

Best regards,

our society